Privacy Policy

1. Who We Are

Infinite Innovate is a web design, development, and AI automation agency based in Mill Park, Melbourne, VIC, Australia.

Email: info@infinite-innovate.com

Phone: +61 469 318 951

2. Information We Collect

We may collect the following types of information:

• Contact details you submit through our contact form or booking links, including name, company name, phone number, and email address
• Project details you share with us, such as scope, timeline, and budget information
• Comments and details submitted through our blog comment forms
• Technical information collected automatically when you browse our site, such as IP address, browser type, device information, and pages visited, typically gathered through analytics tools like Google Analytics
• Communication history, including emails, call notes, and messages exchanged during a project

3. How We Collect Information

We collect information directly from you when you fill in our contact form, book a call, leave a blog comment, or email us. We also collect some information automatically through cookies and analytics tools when you visit our website, and reCAPTCHA is used on certain forms to help prevent spam and automated submissions.

4. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes for our services
• Deliver, manage, and communicate about ongoing projects
• Process payments and maintain business records
• Improve our website and services based on how visitors use the site
• Send project updates or, where you have opted in, occasional information about our services
• Meet our legal and tax obligations, including GST reporting requirements

We do not sell your personal information to third parties.

5. Disclosure of Information

We may share your information with:

• Trusted service providers who help us deliver our services, such as hosting providers, payment processors, and software platforms (for example, WordPress plugins, Google reCAPTCHA, email and scheduling tools)
• Professional advisers, such as accountants, where necessary for our business operations
• Authorities, where required by Australian law

Any third-party providers we use are required to handle your information securely and only for the purposes we specify.

6. Cookies and Analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to improve performance. We use tools such as Google Analytics, which may collect information about your browsing behaviour on our site. You can control or disable cookies through your browser settings, though this may affect how the site functions.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure hosting, restricted admin access, and industry-standard security practices on the websites and systems we manage.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including ongoing client relationships, legal, accounting, or reporting requirements. Contact form submissions and project records are generally retained for the duration of a business relationship and for a reasonable period afterward for record-keeping purposes.

9. Your Rights

Under the Australian Privacy Principles (Schedule 1 of the Privacy Act 1988 (Cth)), you have the right to:

• Ask what personal information we hold about you
• Request access to or correction of your personal information
• Ask us to stop using your information for direct marketing
• Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, contact us at info@infinite-innovate.com. We will respond within a reasonable timeframe.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us directly first so we can address it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Third-Party Links

Our website may contain links to third-party websites, including client portfolio sites and social media platforms. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.

12. Children’s Privacy

Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Email: info@infinite-innovate.com

Phone: +61 469 318 951

Address: Mill Park, Melbourne, VIC, Australia